Shipping & Delivery Policy

Fulfillment

Unknown Society uses Printify as its print-on-demand fulfillment platform. Orders may be produced by Print Providers within Printify's fulfillment network. The specific provider and shipping carrier may differ according to the product, production location and destination.

Production

Products are generally produced after an order is placed and payment is successfully processed. Production times are estimates and can change because of provider capacity, holidays, seasonal demand and other operational circumstances.

Delivery Estimates

Delivery estimates may vary based on:

• Destination
• Production facility
• Product
• Carrier
• Customs
• Weather
• Public holidays
• Operational disruption
• Other circumstances outside our reasonable control

An estimated delivery date is not an unconditional guarantee.

Shipping Address

You are responsible for providing a correct and complete address. Printify's current address requirements include:

• Latin-character addresses
• Field-length restrictions
• A telephone number for international delivery

Orders may be delayed or become undeliverable where address information is incomplete or inaccurate.

PO Boxes

PO boxes may have restrictions depending on destination and shipping service. Customers should provide a standard physical delivery address where possible.

Shipping Carriers

Unknown Society does not promise that a particular carrier will be used. Printify states that the specific shipping carrier used depends on the Print Provider and can be identified from its shipping-rate information.

Tracking

Where available, tracking information will be provided after dispatch. Tracking updates may take time to appear and may temporarily show limited movement.

Split Shipments

Orders containing multiple products may be fulfilled from different locations. As a result, products within the same order may arrive separately.

Customs and Import Charges

International orders may be subject to customs duties, VAT/GST, import taxes, brokerage charges or similar fees. Unless expressly stated otherwise at checkout, destination-country charges are generally the customer's responsibility.

Restricted Destinations

Printify currently does not ship to:

• Cuba
• Iran
• North Korea
• Crimea Region
• Donetsk People's Republic
• Luhansk People's Republic
• Ukraine
• Russia
• Belarus
• Palestine (Gaza Strip)
• Syria

Additional restrictions may temporarily apply to particular providers, carriers, products or routes.

Failed Delivery

Where delivery fails because of an incorrect address, refusal, customs problems or another customer-controlled circumstance, the available remedy may be limited. Printify may offer certain reprint or refund options depending on the circumstance.

Lost or Damaged Shipments

Contact support@unknownsociety.store as soon as possible if your order appears lost, materially delayed or arrives damaged. We may request photographs, tracking information and other evidence needed to investigate the issue.

Printify Claim Windows

Printify's current merchant support policy uses specific reporting windows. Eligible product-damage/manufacturing-error issues generally require reporting within 30 days of delivery. Customers should therefore report problems to us promptly.