Privacy Policy

Operator Information

Brand: Unknown Society

Website: https://unknownsociety.store

Primary email: support@unknownsociety.store

Legal operator / merchant: Tanishq Tamrakar.

Unknown Society is not represented as an incorporated company, limited liability company or other legal entity unless and until such an entity has been legally established.

Grievance and Privacy Contact

Grievance Officer: Kriti Agarwal

Email: support@unknownsociety.store

Legal operator: Tanishq Tamrakar

Business/contact address: support@unknownsociety.store

Where applicable law requires additional registration, address or identity information, the relevant information will be provided through the Website or upon request.

Information We May Collect

Depending on how you use the Website, we may collect:

Account information — this may include your name, email address, telephone number, login credentials and information you choose to provide in your account.

Order information — this may include:

• Customer name
• Email address
• Telephone number
• Billing information
• Shipping information
• Products ordered
• Sizes and colors
• Quantities
• Order identifiers
• Order status
• Refund information
• Customer-support correspondence

Delivery information — we may process information required to fulfil and deliver your order, including your name, postal address, country, postal/ZIP code and telephone number. Printify's current shipping requirements include Latin-character addresses, field-length requirements and a recipient telephone number for international delivery.

Payment information — payments on the Website may be processed using Razorpay. We do not intend to store complete payment-card numbers or card security codes on our own systems unless specifically disclosed otherwise. Razorpay may process payment credentials and transaction information under its own security, privacy and regulatory framework. Razorpay supports international card payments for eligible Indian merchants and requires applicable merchant onboarding and compliance information.

Newsletter and marketing information — if you subscribe to our newsletter or marketing communications, we may collect your email address and communication preferences.

Technical information — depending on the Website configuration, we may collect information such as:

• IP address
• Browser type
• Operating system
• Device information
• Referring page
• Pages viewed
• Session information
• Approximate geographic information
• Website interactions
• Similar technical information

The exact technical data collected depends upon the technologies actually enabled on the Website.

Website preferences — we may remember preferences such as your selected display currency. For example, if you choose USD, EUR or GBP as your preferred display currency, the Website may store that preference using cookies, local storage or a similar technology so it can be remembered on a later visit. The display currency is a presentation preference and does not necessarily determine the currency in which the final payment is processed or settled.

How We Use Personal Information

We may use personal information to:

• Operate and maintain the Website
• Create and administer customer accounts
• Process purchases
• Verify and process payments
• Send order confirmations
• Submit fulfillment information to Printify
• Arrange production and shipment
• Provide tracking information
• Provide customer support
• Process refunds, replacements and cancellations
• Send marketing communications where permitted
• Remember preferences
• Detect fraud and abuse
• Protect Website security
• Maintain accounting and business records
• Comply with legal or regulatory obligations
• Enforce our agreements and policies
• Investigate disputes and complaints
• Improve products, Website performance and customer experience
• Perform other purposes disclosed at the time of collection

Legal Bases for Processing

Depending on the applicable jurisdiction and processing activity, we may rely upon:

• Your consent
• Performance of a contract
• Taking steps at your request before entering into a contract
• Compliance with legal obligations
• Legitimate interests where recognized by applicable law
• Prevention of fraud and security threats
• Other lawful bases available under applicable law

Where consent is required, we will seek it using an appropriate mechanism. You may withdraw consent where the relevant processing is based upon consent, subject to applicable law.

Printify and Order Fulfillment

When you place an order, we may provide relevant customer and order information to Printify so that the relevant product can be produced and fulfilled. This information may include:

• Name
• Shipping address
• Email
• Telephone number
• Product
• Variant
• Size
• Quantity
• Other information necessary to fulfil the order

Printify may transmit information to the particular Print Provider and delivery services used for the order. The specific fulfillment provider and carrier may vary according to the product and destination.

Hostinger and Website Hosting

Our Website may be hosted or supported through Hostinger. Where Hostinger processes information as part of providing infrastructure or hosting services, information may be processed subject to the relevant contractual and privacy arrangements.

Razorpay

Razorpay may process information necessary to:

• Authorize payments
• Authenticate transactions
• Detect fraud
• Prevent abuse
• Process refunds
• Reconcile transactions
• Comply with applicable payment regulations

Razorpay's international-payment documentation confirms that eligible Indian merchants can accept payments from foreign-issued cards and that international transactions are subject to payment and regulatory requirements.

Other Disclosures

We may disclose information where reasonably necessary to:

• Professional advisers
• Accountants and auditors
• Lawyers
• Insurers
• Regulators
• Courts
• Government authorities
• Law-enforcement authorities
• Fraud-prevention services
• Payment service providers
• Technology vendors
• Fulfillment providers
• Business successors in connection with a merger, acquisition, restructuring or sale

We do not authorize service providers to use personal information for unrelated purposes merely because they have access to it for providing services to us.

International Data Transfers

Because Unknown Society operates from India and serves customers internationally, information may be processed in India and other countries. Different privacy laws may apply depending on the customer's location. Where a foreign privacy law applies, we will take the transfer steps required by that law where applicable.

For EU/EEA customers, this may include applicable GDPR transfer safeguards. For UK customers, this may include applicable UK GDPR transfer safeguards. Nothing in this Policy means that every customer is subject to the GDPR, UK GDPR or another foreign privacy regime.

Cookies and Tracking

We may use cookies, local storage, pixels and similar technologies. These may include:

• Necessary technologies — required for security, account sessions, cart functions, checkout and other essential operations.
• Preference technologies — used to remember choices such as display currency.
• Analytics technologies — used, where enabled, to understand Website traffic and interactions.
• Advertising and remarketing technologies — where enabled, these may include Meta Ads and the Meta Pixel.

References to Meta Ads, Meta Pixel or other technology do not mean that the technology is active on every version of the Website. The exact technologies in operation may change over time. See our separate Cookie Policy for further information.

Marketing

Where permitted, we may send promotional communications to customers who have subscribed to receive them or where another lawful basis applies. You can unsubscribe from marketing emails at any time using the unsubscribe mechanism in the email or by contacting support@unknownsociety.store. We may still send essential transactional messages, including order confirmations, security notifications and delivery information.

Data Retention

We retain personal information for as long as reasonably necessary for the relevant purpose, including:

• Completing transactions
• Providing customer support
• Complying with legal and accounting obligations
• Preventing fraud
• Resolving disputes
• Establishing or defending legal claims

Retention periods may vary according to the type of information and legal requirements.

Security

We use reasonable technical and organizational safeguards appropriate to the nature of the information we process. These may include access control, secure authentication, encryption in transit, monitoring, backups, restricted administrative access and incident-response procedures. No internet-based system can be guaranteed to be completely secure.

Children

Indian law defines a "child" under the Digital Personal Data Protection Act as an individual who has not completed eighteen years of age. Where the DPDP Act and applicable rules require special protections, parental consent, age-related verification or other requirements, those requirements will apply as required by law. Foreign jurisdictions may use different age thresholds and requirements.

Your Privacy Rights

Depending on applicable law, you may have rights to:

• Access information concerning your personal data
• Request correction
• Request deletion
• Withdraw consent
• Object to or restrict certain processing
• Request portability
• Obtain information about processing
• Lodge a complaint
• Exercise other statutory rights

Requests may be submitted to support@unknownsociety.store. We may require reasonable identity verification before responding to certain requests.

India — DPDP Framework

Unknown Society intends to comply with applicable obligations under India's Digital Personal Data Protection framework as those provisions become applicable to the relevant processing. The Digital Personal Data Protection Rules, 2025 were notified with a phased commencement mechanism, rather than all provisions becoming operative simultaneously.

EEA / GDPR

Where GDPR applies, applicable rights may include access, rectification, erasure, restriction, objection, portability and rights relating to automated decision-making, subject to the conditions and exceptions of the GDPR. Nothing in this Policy represents that GDPR automatically applies to every Website visitor.

UK Privacy Rights

Where UK GDPR applies, applicable rights may include access, correction, erasure, restriction, objection and portability, subject to applicable law.

U.S. State Privacy Rights

Certain United States privacy laws, including California privacy laws, may apply to a business depending upon the statutory thresholds and territorial requirements. We do not represent that CCPA/CPRA or another U.S. state privacy law applies to every customer. Where applicable law grants additional rights, those rights will be honored in accordance with that law.

Third-Party Links

The Website may contain links to third-party websites or services. We are not responsible for the privacy practices of independently operated third-party websites.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our Website, services, technology, vendors or legal requirements. The "Last Updated" date will be revised when material changes are made.