Refund, Return & Cancellation Policy

Change of Mind

We generally do not accept returns or exchanges simply because a customer:

• Changed their mind
• Ordered the wrong size
• Ordered the wrong color
• No longer wants the product
• Made another non-defect-related preference change

Printify expressly states that standard POD returns and exchanges are not supported in these circumstances.

Wrong Size or Color Selected

Please review product information and size charts carefully before ordering. Where a product was correctly manufactured according to the order but the customer selected the wrong size or color, a standard replacement or refund generally will not be available.

Damaged Products

If your product arrives damaged, contact support@unknownsociety.store and provide clear photographs of the product and packaging where possible. Printify currently offers eligible reprints or refunds for qualifying damage and manufacturing errors reported within 30 days of delivery, subject to its procedures.

Manufacturing Defects

If a product contains a genuine manufacturing defect, contact support promptly. Where the issue is confirmed and qualifies under the applicable fulfillment policy, we may arrange:

• A replacement/reprint
• A refund

Wrong Product

If you receive a product different from what you ordered, contact support@unknownsociety.store. We may request photographs showing the received item, product labeling and packaging. If the fulfillment error is confirmed, we will pursue the appropriate replacement or refund remedy available under the applicable fulfillment process.

Minor Production Differences

Minor variations in print placement, color, texture or production may occur. Such variations do not automatically constitute defects where they fall within ordinary manufacturing tolerances.

Cancellation Before Production

Customers should submit cancellation requests immediately. Printify states that an order can generally be cancelled before it enters production. Once production has begun, cancellation may no longer be available. Send cancellation requests to support@unknownsociety.store.

Cancellation After Production

Once an order has entered production, we cannot guarantee that cancellation will be possible. Printify notes that once order data has reached the Print Provider and production has begun, cancellation may be unavailable.

Refund Method

Approved refunds will generally be returned through the original payment method or the applicable payment/refund mechanism. The actual time required for funds to appear may depend on the payment processor, banking system and payment method.

Failed Delivery

Where a shipment fails because of:

• An incorrect address
• Refusal to accept delivery
• Customs problems
• Customer unavailability
• Another customer-controlled circumstance

a refund or replacement is not automatically guaranteed. Printify's policies may provide different remedies depending on the circumstances, including possible reprint charges or partial-refund treatment for unsuccessful delivery.

Lost Shipments

If tracking indicates that a shipment may be lost, contact us promptly. We will investigate the matter through the applicable fulfillment and delivery process.

Claim Deadlines

Customers should report product or delivery problems as soon as possible. Printify currently uses a 30-day reporting window for eligible damaged/manufacturing-error claims.

Customs and Import Issues

Refund eligibility may be affected when an order cannot be delivered because of destination-country customs or import issues. Customers are responsible for complying with applicable import requirements unless otherwise required by law.

Mandatory Consumer Rights

Nothing in this Policy excludes, restricts or replaces a consumer right that cannot legally be excluded under the law applicable to the customer. Where mandatory law provides a remedy greater than this Policy, the mandatory legal remedy will prevail.